Good customer service is dependent on having the right people in the right place at the right time. A responsive and robust Workforce Management System can be the framework for meeting these crucial needs.

While developing better ways to serve customers, making sure the cost of great service stays under control can be an afterthought. Until the cost of labor spirals out of control. The clients with whom we have worked have been adamant to preserve or improve customer service by redeploying or adding labor at critical points in their customer service processes. By properly dissecting the Jobs, Tasks, Operations and Elements of the front line positions, we have been successful in doing that.

Our goal is to help schedule the right amount of labor as closely to the customer demand curve as possible under the existing constraints of labor laws and common sense.